| Ordering & Payment Information Security and Privacy You can order your beads directly online with our shopping cart. Advanced encryption technology will secure your order, name, mailing/email/shipping addresses and credit card information and transmit them to us electronically where the data will be decoded and processed. Each order will be confirmed upon receipt. Please see Bruce Frank Beads' Privacy Policy for how we protect the confidentiality of your personal information. Merchandise Availability Because we specialize in rare and vintage glass beads and hand-made sterling silver from India and Indonesia, we could be temporarily, or even permanently, out of stock on certain items. Should this occur, we will make every effort to assist you in selecting the most appropriate substitute. Payment Information We accept Visa, MasterCard and American Express. When paying by credit card, please supply all pertinent information, including name, mailing and shipping addresses and expiration date, on your shopping cart order form.New York State residents will have 8.25% sales tax added to their purchases. Catalog Purchases and Discounts In addition to our Online Store, we offer a printed Catalog which features a separate selection of beads from our New York City retail store. Purchases from the Catalog are made by toll-free telephone (1-877-BEADS-75) or by faxing or mailing the Catalog order form to Bruce Frank Beads, Box 1A, 215 West 83rd Street, New York, NY 10024. Based on the amount of your order from the Catalog, we offer discounts ranging up to 30% on many of the beads in the Catalog (excluding tax and shipping) per the scale below: $50-100=10% off; $101-200=15%; $201-300=20%; $301-1,000=25% Over $1,000=30% 30% discount if you buy 144 (1 gross) of a particular bead Additional discounts are offered for large volume purchases by wholesale buyers. Please call 1-877-232-3775 for details. (Catalog discounts do not apply to Online Store items, which are offered at our special low prices, and certain ancient and antique beads, such as those shown on the Catalog cover, or on special sales.) Shipping All orders within the 50 US states will be shipped within 2 business days by UPS Standard Delivery (Ground). For an added $5 fee, orders can be shipped by UPS 2nd Day Air within the 50 states. Additional fees may be charged for overweight or oversized packages. UPS Basic Ground Service Charges
Return Policy If you are not completely satisfied with your purchase, you may return the merchandise within 10 days of receipt and, if the return is not damaged, it will be credited toward your next purchase or refunded. Obtain a return authorization number and send a copy of your order confirmation with your return to ensure you receive the proper credit or refund. To contact a bead specialist regarding orders, shipping, payment, return policy and other information call toll free 1-877-232-3775; fax 212-873-6069 or email info@brucefrankbeadsonline.com |